Helping you maintain a healthy home.

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FAQ       



How often do I need to clean my carpets?

                                         Carpet Owner/Maintainer                         Professional Carpet Cleaner

 Traffic Soil
Rating

 Vacuuming 

Spot Cleaning

Heavy Use 
Area Cleaning

Restorative
Cleaning 

 Light Soil

 1 time per week

 Daily or as soon as spots are noticed

 Traffic areas every 12-18 months

 Every two years per manufacturer warranty

 Normal Soil
(Families with children, elderly)

 1-2 times per week

 Daily or as soon as spots are noticed

 Traffic areas every 6-12 months

 Annually

 Heavy Soil
(Families with pets & smoking)

 2-4 times per week

 Daily or as soon as spots are noticed

 Traffic areas every 3-6 months

 Semi-annually
(2 times annually)

 Extreme Conditions
(Large families, multiple pets)

 Daily

 Daily or as soon as spots are noticed

 traffic lanes every 2-3 months

 Quarterly
(4 times annually)

Cleaning Frequency Guidelines from the IICRC Standards for Carpet Cleaning S001-1991

How long will it take for my carpet and upholstery to dry?

Drying time depends several different factors. The weather conditions, amount of moisture needed to throughly clean , whether or not protector is applied, and most importantly the air flow. Given these variables, you could expect any where from 4 hours on the low end to 12 hours on the high end. Our truck mount is very powerful and removes 95% of the moisture. Using fans to create air movement will do more
for drying time than anything else. 

How soon will I be able to walk on my carpets?

You can walk on your carpets immediately, but we recommended that you limit the amount of traffic until it is dry. Wet carpet picks up soil easily. If walking on the wet carpet is absolutely necessary, we suggest that you wear white socks or shoe covers. Children and pets should stay off of the carpets for the first 4-6 hours. Furniture should stay on the plastic tabs or Styrofoam blocks for at least 48 hours. 

Are the cleaning products you use safe?

Yes, our cleaning products are very safe and biodegradable.

What if the stain comes back?

We try to prevent this from happening. However, without knowing whats in and under the carpet and padding we cannot guarantee that every stain will be permanently removed. If a spill is excessive enough underneath, chances are pretty good that it will "wick" to the surface quickly. If this happens within the first 7 days of the cleaning we will return, at no charge and address the problem.  
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